Alternate Return Method

[Note: Use this method if the model number is known.]        

Step 1:  From the Study landing page, click on Shipments in the Product Tracking module.  Click on the Create Return link located in the sidebar of the Shipments screen as shown in Figure 1 below.

Figure 1: Create Return Link

Step 2:        The return Type defaults to “Return”.  Enter the required fields (*starred) at a minimum.  See area outlined in red in Figure 2 below.  

Figure 2: Create Return Shipment

Note the following descriptions for the fields shown above:

• Type:                  Default type is Return.  (Uneditable field.)
• From:                  Select the location shipping from.  (*Required field.)
• To:                  Select the location shipping to.  (*Required field.)
• Ship Date:          Enter the date of shipment.  (*Required field.)
• Rcvd Date:        Enter the date shipment was received.
• Carrier:                  Enter the carrier used for shipping (e.g. FedEx, UPS, DHL, none, etc)
• Carrier #:                Enter the tracking # of shipment.
• Internal #:          Enter the internal shipping #.
• Comments:        Enter as needed.  (e.g. hand carried by XX)

Step 3: Complete the following fields in the Devices section for each product in this return shipment, outlined in green in Figure 2 above.

• Model Num:  Select the model number from the drop down list.  (*Required field.)  [Note: This list is created during product setup using the manage product models form, described in Section 2.1.]

• Lot: Enter the lot number of the product being shipped.  (*Required field.)
• Serial (number):  Enter the serial number of the product being shipped.  (No letters, spaces, dashes, or special characters if using the auto-numbering feature described in the “Note” below.)  
• Qty:  Enter the quantity of items being shipped.  (*Required field.) [Quantity defaults to “1”.]

[Note: If shipping more than one item from the same Lot and the serial numbers are sequential, enter the first serial # in the sequence and the quantity of products being shipped.  Click “Add” and MAESTRO will automatically create the remaining products with that same model and lot numbers and expiration date, auto-numbering the remaining serial numbers.  The auto-numbering feature for serial numbers may be used only once per shipment, so if planning to use it, add the pertinent product first in a given shipment.  Once the auto-number feature is used in a shipment, the quantity field is no longer visible for subsequent products in that shipment.]

• Expiration:  Enter the expiration date of the product.  (Note: Any recognizable date format will work; the database will default to a DD-MMM-YYYY format.)

Step 4: When all devices/products have been entered for a shipment, click the “Add” button. That item will appear directly below the selection area (outlined in red in Figure 3 below).  

Figure 3: Add a Device/Product

Step 5: Once users have entered and added all items for that return shipment, click the “Create Shipment” button in the bottom left corner of the Create Shipment form.  The shipment is not saved until the “Create Shipment” button is clicked.  

[Note: MAESTRO does not currently have a receipt step for a shipment, return, or transfer.  All products in a shipment are considered immediately available at the destination once the shipment is created.]